5 days ago

"Automation vs. Connection: Andrew Bolton on Saving Human Touch in a Tech-Driven World

In this thought-provoking episode of AIBiz, host Avik Chakraborty sits down with Andrew Bolton—Harvard-trained financial strategist, former Wall Street maverick, and CEO of TechRescue—to explore a critical question: what happens when AI and automation erode human connection? Andrew shares how his human-powered tech support company is flipping the script on AI-driven models by putting empathy back into customer service. Together, they discuss the balance between innovation and humanity, the unintended consequences of over-automation, and the urgent need to preserve empathy in our increasingly digital lives.

About the Guest:

Andrew Bolton is the CEO and co-founder of TechRescue, a 24/7 human-powered tech support company committed to bringing empathy and real connection back into customer service. A Harvard-trained strategist and former Wall Street professional, Andrew’s mission is to challenge the automation trend and build tech solutions that center human needs over efficiency.

Key Takeaways:

Automation is useful, but unchecked it risks eroding empathy and connection.
Real human interaction in customer service builds trust and loyalty in ways AI can’t replicate.
Businesses that prioritize care and accountability will stand out in an AI-saturated market.
AI isn’t going away—it’s about choosing how to use it intentionally.
Technology must serve humanity, not replace it.

Connect with Andrew Bolton:

Visit: www.techrescue.io
Call: +1 (855) 250-8586
Email: help@techrescue.io

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